REFUND POLICY

Thank you for choosing hellerian.com! We are committed to providing you with high-quality products and excellent service. If you are not satisfied with your purchase, you can apply for a refund according to the following refund terms.

Refund Application Period: If you are not satisfied with your purchase, or if the product you received is damaged or defective, please contact us within 14 days of receiving the product to submit a refund request.

Refund Conditions:

The product must be in brand new condition, unused, and with all original packaging and accessories.
Provide proof of purchase (such as order number or invoice) to verify order information.
If the return is due to product defects or shipping damage, we will cover the return shipping costs.
Refund Processing:

After receiving your refund request, we will review it within 2 business days. Once confirmed that the refund conditions are met, we will process the refund request as soon as possible.
The refund will be returned via the original payment method. Processing time may vary depending on the payment institution, but usually takes 2 business days.
Situations where refunds are not granted:

The refund application period has expired (14 days);
The product is damaged or excessively used;
Return requests due to abnormal reasons (such as man-made damage, improper maintenance, etc.).
If you have any questions, please confirm with our customer service before purchasing.

Return Address: 96 LEYFRED TER SPRINGFIELD, MA 01108-1104

If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team. We hope to provide you with a worry-free shopping experience! Thank you for your understanding and support.